Our drivers are specially trained for Airport transfers as well. Our drivers help customers with their luggage. When you book an airport transfer with us, you will have that peace of mind that driver will be at the pickup address 5-10 mins before the pick up time. On your way back from airport, our drivers keep track of flights and call our passengers when the flight lands. Customers don’t have to worry about flight delays and traffic delays as we don’t charge any extra fees.
Airport trips have their own logistics on top of the usual wheelchair transport considerations, and it’s worth planning for them separately from a standard booking. Melbourne Airport’s terminals have designated accessible pickup and drop off zones, and our drivers know which one applies to your terminal and airline so you’re not waiting at the wrong curb.
Space is the main practical issue on airport runs. Between a wheelchair, a mobility aid like a walking frame, and standard luggage, a single vehicle can fill up fast. When you book, tell us how many bags you’re bringing and whether you’re travelling with a folding wheelchair, a powered chair, or a scooter, so we can send a vehicle with enough room rather than trying to solve a packing problem at the curb.
For drop offs at the airport, we build in extra time beyond what a standard taxi would allow. Checking in, moving through security, and getting to the gate all take longer for a passenger using a wheelchair, and airport terminals are large. We’d rather arrive earlier than needed than have you rushing to make a flight.
For pickups, our drivers track your flight rather than working off the scheduled time on the booking. If your flight lands early or is delayed, the driver adjusts and calls once you’ve landed, so you’re not left waiting at arrivals or paying for a driver sitting idle for an early arrival. This applies whether you’re flying domestic or international, though international arrivals naturally take longer to clear customs and baggage, which our drivers factor in.
There’s no surcharge for airport bookings, no extra fee if your flight is delayed, and no charge for the time our driver spends tracking your flight before you land. The quote you’re given is the price you pay.
For more detail on getting to and from Melbourne Airport specifically, see our wheelchair taxi airport page. If you’re travelling under the NDIS, our NDIS transport page covers how airport trips fit into a support plan.
To book an airport transfer, call 0432 712 248 or email wheelchairtaximelbourne@gmail.com with your flight details and we’ll confirm pickup timing around them.