Contact Wheelchair Taxi Melbourne
The quickest way to contact Wheelchair Taxi Melbourne is by phone, on 0432 712 248. We answer our own calls, 24 hours a day, so you are speaking to someone who can actually check vehicle availability rather than an answering service.
If it is not urgent, send a message using the form below and we will come back to you the same day.
Whether you need to book a ride, check on wheelchair-accessible vehicle availability, or set up a regular booking for aged care transport, the fastest way to reach us is by phone. We answer our own calls, 24 hours a day. If it’s not urgent, send a message using the form below and we’ll get back to you the same day.
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When to Contact Wheelchair Taxi Melbourne
Call us to book a one-off trip, set up a standing weekly booking, check whether a hoist or ramp vehicle is free at a particular time, or arrange transport on behalf of a resident or client.
If you are booking for someone else, it helps to tell us their mobility requirements up front: whether they use a manual or powered wheelchair, whether they are travelling with a scooter, and how much room is needed at the pickup point.
Many passengers who contact Wheelchair Taxi Melbourne travel on subsidised fares through the Victorian Government’s Multi Purpose Taxi Program.
Questions Before You Contact Wheelchair Taxi Melbourne
What is the fastest way to reach you?
Phone. We answer our own calls, 24 hours a day. For anything non-urgent the message form on this page works well.
How quickly do you respond to messages?
We aim to reply the same day. If your trip is urgent, please call rather than message.
Can I ask about vehicle availability before booking?
Yes. Call or message and we will confirm what is available for your date, time and equipment.
Can I book online instead?
Yes, use our booking form, or browse the areas we cover first.
What happens after you call
When you phone, you get a person who can check what accessible vehicles are actually free, not an answering service taking a message. We are on the phone 24 hours a day.
We will ask where you are going, when, and what equipment is travelling. That last part decides which vehicle we send, so a manual chair, a powered chair and a scooter are worth naming specifically.
Drivers allow 15 minutes at pickup and drop-off, so nobody is rushed at either end.
Contacting us on behalf of someone else
Calls often come from a relative, an aged care worker or a support coordinator rather than the passenger.
That is fine. We need the passenger’s name, a number that will be answered, and the equipment travelling. If they travel regularly, ask about a standing booking while you are on the phone.
Fares
Fares are metered under Victorian commercial passenger vehicle rules. Ask on the call if you want a fixed price instead.
Payment is taken at the end of the trip and can be covered by whoever you nominate.
Calling versus sending a message
If the trip is today, call. Someone answers the phone around the clock and can tell you straight away whether a ramp or hoist vehicle is free for the time you want. A message cannot do that.
The form is better for anything that is not time critical: setting up a recurring booking, asking about a facility arrangement, or checking whether we cover an address before you commit to anything. We answer those the same day.
Either way, the more specific you are about the equipment travelling, the less back and forth there is. A manual chair, a powered chair and a mobility scooter all need different amounts of room, and knowing which one is coming decides the vehicle we send.