About Wheelchair Taxi Melbourne

About Wheelchair Taxi Melbourne

If you want to know more about Wheelchair Taxi Melbourne, the short version is this: Sam started the business in 2005 as a single owner-operator cab, and still runs it the same way today, just with a lot more vehicles.

Over the years the fleet grew to cover airport transfers, and the business now services a number of aged care facilities across Melbourne with more than 200 independent contractor drivers. Although our drivers are contractors, we hold every one of them to the same standard: properly equipped vehicles, real training in assisting passengers with mobility needs, and the patience to do the job right rather than rushed.

Twenty years on, Wheelchair Taxi Melbourne is still run day-to-day by people who understand what accessible transport actually means for the people who rely on it: getting to a hospital appointment on time, getting home from the airport without stress, or simply knowing a ramp or hoist will actually be there when the car arrives.

That focus is why aged care providers and individual clients across Melbourne keep booking with us rather than a general taxi service. Our drivers are trained specifically in assisting passengers with mobility needs, and the same standard applies whether you’re booking a one-off airport transfer or a recurring weekly appointment.

More About Wheelchair Taxi Melbourne

Plenty of taxi companies will take a booking. Far fewer can guarantee that the car turning up actually has a working ramp or hoist, and a driver who has been trained to use it. That is the whole reason this business exists.

Anyone reading about Wheelchair Taxi Melbourne for the first time usually asks the same two things: can you take a powered wheelchair, and can you come regularly. The answer to both is yes.

Many of our passengers travel on subsidised fares through the Victorian Government’s Multi Purpose Taxi Program. It is worth checking whether you qualify before booking.

Common Questions About Wheelchair Taxi Melbourne

How long has Wheelchair Taxi Melbourne been operating?

Since 2005. We began as a single cab and grew from there into a fleet serving aged care providers, families and individual clients across Melbourne.

Do you work with aged care facilities directly?

Yes. We have ongoing arrangements with a number of aged care providers. See our services page or contact us to discuss a facility arrangement.

What makes your drivers different from a standard taxi driver?

Every driver completes training specific to assisting passengers with mobility needs, on top of standard commercial passenger vehicle accreditation.

Which areas do you cover?

Melbourne CBD, the inner suburbs and the City of Casey growth corridor. The full list is on our suburbs page.

What happens when the car arrives

The driver parks as close to the door as the street allows, then sets up the ramp or hoist before anyone moves. Manual and powered wheelchairs are both secured inside. Nobody is lifted out of their chair unless they would rather transfer to a seat.

We allow 15 minutes of wait time at pickup and again at drop-off. It is usually the difference between a calm trip and a rushed one.

Tell us at booking if the pickup is awkward. Steep driveways, hospital entrances and apartment loading zones are routine, but drivers plan better knowing beforehand.

Booking Wheelchair Taxi Melbourne for someone else

Plenty of bookings come from family, aged care staff and support coordinators rather than the passenger.

We need a name, a number someone will answer, and the equipment travelling. Regular trips are worth setting up as a standing booking. Drivers are independent contractors, but each holds commercial passenger vehicle accreditation and training in assisting passengers with mobility needs.

Fares

Trips are metered under Victorian commercial passenger vehicle rules, with fixed quotes available at booking.

Payment happens at the end and can be settled by someone other than the passenger.