1. INTRODUCTION
Wheelchair Taxi Melbourne provides wheelchair-accessible taxi and transport services across Melbourne. This Privacy Policy explains what personal information we collect when you book a trip or contact us, how we use it, and the choices you have.
We handle personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
2. INFORMATION WE COLLECT
BOOKING INFORMATION
When you book a trip with us, by phone or through the booking form on this website, we collect the information needed to provide that trip. This usually includes your name, contact phone number, email address, pickup and drop-off addresses, the date and time of travel, and any accessibility requirements you tell us about, such as whether you need a ramp or hoist, or are travelling with a wheelchair or mobility scooter.
ACCESSIBILITY AND MOBILITY DETAILS
Information about your mobility needs is sensitive personal information. We collect it only so we can send a suitable vehicle and a driver who can assist you properly. We use it for that purpose alone, we do not use it for marketing, and we do not sell it.
ENQUIRIES AND MESSAGES
If you send us a message through the contact form, we receive the details you choose to provide so we can respond. These messages are kept for customer service purposes.
WEBSITE USAGE INFORMATION
Like most websites, our web server records standard technical information such as IP address, browser type and the pages visited. We use analytics tools to understand how the site is used in aggregate. This helps us improve the website and is not used to identify individual visitors.
COMMENTS
If you leave a comment on the website, we collect the information shown in the comment form, along with your IP address and browser user agent string, which helps with spam detection.
3. HOW WE USE YOUR INFORMATION
We use the personal information we collect to:
- arrange, confirm and carry out your booking;
- send a vehicle and driver suited to your accessibility requirements;
- contact you about a booking, including changes, delays or pickup arrangements;
- set up and manage recurring or standing bookings where you have asked for them;
- respond to enquiries, feedback and complaints;
- meet our record-keeping, insurance and legal obligations;
- maintain the security and performance of this website.
We do not sell your personal information, and we do not share it with other businesses for their own marketing.
4. WHO WE SHARE INFORMATION WITH
We share the minimum information necessary with:
- Our drivers. The driver assigned to your trip receives the details needed to complete it, such as your name, contact number, pickup and drop-off addresses, and any accessibility requirements. Our drivers are independent contractors who work under our service standards.
- Aged care facilities, support coordinators or family members, where they arranged the booking on your behalf, or where you have asked us to keep them informed.
- Service providers that help us operate, such as our website host, email provider and booking form software. They may only handle the information for the purpose of providing that service to us.
- Regulators, insurers or law enforcement, where we are required or permitted by law to do so.
5. EMBEDDED CONTENT AND THIRD-PARTY SERVICES
Some pages on this site include embedded content such as maps or videos. Embedded content from other websites behaves as if you had visited that website directly, and those providers may set their own cookies and collect data about your interaction with the embedded content. We do not control those services. We suggest reviewing the privacy policy of any third-party provider whose content you interact with.
Links to other websites are provided for convenience only. We are not responsible for the content or privacy practices of websites we do not operate.
6. COOKIES
This site uses cookies, which are small text files stored on your device. They are used to keep the site working properly, remember your preferences, and provide anonymised usage statistics.
COOKIES USED ON THIS SITE
- PHPSESSID: identifies your session on the website.
- wordpress_logged_in_{hash}, wp-settings-[UID]: used only for logged-in site administrators, to keep them authenticated and remember admin display preferences.
- Analytics cookies: used to measure aggregate site usage.
You can disable or delete cookies in your browser settings. Some parts of the site may not work as intended if you do.
7. HOW LONG WE KEEP YOUR INFORMATION
We keep booking records for as long as we need them to run the service and to meet our legal, tax, insurance and record-keeping obligations. Enquiry and contact form messages are kept for customer service purposes. When information is no longer needed for any of these purposes, we take reasonable steps to destroy it or remove identifying details.
8. SECURITY
This website uses SSL/HTTPS encryption, so information sent between your browser and our server is encrypted in transit. We also use security software on the website and restrict access to personal information to people who need it to do their job.
No method of transmission or storage is completely secure. If a data breach occurs that is likely to cause serious harm, we will respond in line with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
9. ACCESSING AND CORRECTING YOUR INFORMATION
You can ask us what personal information we hold about you, ask for it to be corrected if it is inaccurate or out of date, or ask us to delete information we are not required to keep. Contact us using the details below and we will respond within a reasonable period.
There may be circumstances where we cannot delete information, for example where we are required to retain trip records for legal, insurance or tax reasons. If that applies, we will explain why.
10. COMPLAINTS
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The current version will always be published on this page.
12. CONTACT US
For any question about this Privacy Policy or about the personal information we hold:
Wheelchair Taxi Melbourne
Phone: 0432 712 248
Email: wheelchairtaximelbourne@gmail.com